Boutique CX Design and Channel Advisory
Turn messy CX deals into boringly reliable delivery.
FoundryCX helps vendors, master agents, and integrators fix the hardest part of their business: everything that happens after the deal closes.
We work with executive leadership and boots on the ground to tune PS packaging, margins, delivery models, and integrations so your teams stop firefighting and start running a predictable engine.
Purpose-built for the messy parts of CX.
FoundryCX Advisors is a division of A&K Enterprises, LLC.
A|R
PS Ops Intensive
30–60 day engagement to sharpen scoping, packaging, delivery, and margin on your services business.
Vendor & Channel Plays
Design white-labeled PS, partner delivery models, and “as-a-service” engines that don’t implode at scale.
Integrations & Middleware
Advisory on the weird, high-risk glue work between CCaaS, CRM, ERP, and legacy platforms.
Reach out to see how we can help.
Have a messy CX issue?
Tell us what you’re building - or what’s on fire.
If it’s a fit, we’ll reach out to schedule a 30-minute strategy session.
No fluff.
Maximum Signal.
High-stakes CX Delivery - made boring on purpose.
These are the kinds of engagements where the deal takes years to put together… and everything after the signature is where careers go to die.
Most CX programs fail in the messy middle: scope, handoffs, integrations, and delivery discipline.
We work where sales stops and delivery begins — so the business stops firefighting and starts running predictably.
NDA-safe snapshots are below.
Detailed customer information is redacted by design…
but the results are not.
1) Global Media & Entertainment — Multi-Country CCaaS Rollout17,000 agents · 19 countries · NICE CXone
• Built rollout governance + regional execution model
• Standardized ops + delivery patterns across countries
• Kept high-visibility deployment boring (the goal)⸻2) Digital Software Company — Enterprise Contact Center Transformation24-month program · 10 integrations · $13M contract
• Orchestrated multi-system integration delivery at scale
• Tuned packaging + scope controls to protect margin
• Turned “program chaos” into a predictable engine⸻3) Global Sports Media Brand — NICE → Genesys Migration2,300 agents core · bursts to ~5,000 on event days
• Designed migration path + cutover runbooks for peak events
• Navigated vendor politics + ops reality without derailing delivery
• Delivered a safer, cleaner post-close operating model
4) *National Home Services Provider — Genesys migration with SAP Integration~3,200 agents · deep SAP / legacy backend
• Built high-risk integration approach around failure modes
• Tightened delivery motion so ops didn’t drown post-launch
• Stabilized the glue work that actually makes CX work⸻5) Major Student Loan Servicer — NICE + Custom Middleware Layer~3,700 agents · security-heavy environment
• Built middleware/admin console to unify CX operations
• Simplified workflows beyond vendor-native tooling
• Reduced reliance on specialists; increased ops autonomy⸻6) Channel / Partner Delivery Model — “White-Labeled PS Engine”CCaaS + UC ecosystems · partner delivery at scale
• Designed partner-ready PS packaging + delivery model
• Defined guardrails: scope, margin, handoffs, escalation paths
• Made the post-close experience consistent across partners
30 minutes.
We’ll map the mess and see if it’s doable.